Lcdvisuals Product Warranty Terms And Conditions

The product is guaranteed to be free from defects in workmanship and materials for one year from the date of shipment, under normal use.

If a defect is confirmed in the product within the applicable warranty period, repair or replacement with an equivalent product will be provided.

The repair or replacement period is 14 business days from the date of receipt of the product.

Repaired products will be covered by a 3-month warranty for the repaired defect.

All repaired or replaced products and parts will be covered by the original warranty period and the remaining warranty period.

Upon receiving the RMA number, the defective product must be immediately and properly packaged in its original packaging or other suitable shipping packaging to ensure it is not damaged during transportation.

The RMA number must be clearly marked on the outer packaging. Otherwise, the item will be refused and returned, and the shipping costs will be borne by the sender.

If the problem remains unresolved more than 6 months after the RMA number application date, the RMA number will automatically expire. If necessary, apply for a new RMA number for the new problem.

If the customer does not respond to the request for repair within 6 months of receiving the product, the RMA will cease to be responsible for the product’s safekeeping, and the issue will be closed.

The following are not covered under the RMA warranty:

The serial number label is illegible, modified, or removed.

Damage caused by misuse, abuse, negligence, fire, flood, electric shock, or lightning strike.

Operation not performed in accordance with the user manual.

Unauthorized maintenance or disassembly.

Damage during transportation.

Use of non-standard accessories or parts, such as batteries or adapters.

The screen saver fails to refresh the screen, causing screen image stuttering.

The warranty label is damaged or torn.

Damage to mechanical parts or the LCD screen due to improper operation.

High ambient temperature causing the temperature label on the product to change color.

Except for damage caused by natural disasters or misuse, the following conditions occurring within 3 months of shipment are covered under the DOA (Damage Upon Delivery) warranty:

No image display.

Cannot be powered on.

Panel control keypad is not functional.

The following conditions are not covered under the DOA (Damage Upon Delivery) warranty:

Serial number label is illegible, modified, or removed.

Warranty label is damaged or missing.

Missing cables or related accessories.

Returned unit contains only partial parts.

Accessories or parts used do not meet specifications.

Shipping Costs. Shipping costs are divided into the following three categories:

During the warranty period. The customer is responsible for the shipping cost to send the faulty product to the manufacturer, and the company is responsible for the shipping cost to return the faulty product to the customer. If the received faulty product is found to be without problems upon inspection, the customer is responsible for the shipping cost to return the faulty product to the manufacturer. • Outside the warranty period. The customer is responsible for the shipping costs of sending the faulty product to and from us.

DOA (Damage Upon Arrival). We will cover the round-trip shipping costs for DOA products. If the received DOA product is found to be without defects upon inspection, the customer is responsible for the round-trip shipping costs. Therefore, the customer should contact the RMA department before returning DOA products.

Thank you.

Within the warranty period. Products within the warranty period will be repaired free of charge. However, for products not covered by the RMA warranty, the customer will need to pay for repair materials.

Outside the warranty period. The customer will need to pay for repair labor and materials.

DOA (Damage Upon Arrival). We will replace the product for the customer.

The company reserves the right to change, modify, add, or delete any clauses at any time without prior notice. Please check regularly for any modifications.

Panel Bright/Dark Spot Illustration

For the criteria for determining bright/dark spots, please inspect according to the Incoming Inspection Standard (IIS) for your purchased model.

Limitation of Liability

Under no circumstances shall the company be liable for any damage caused by improper installation, maintenance, use, or modification of the product. We are not liable for any damage to the panel surface coating or casing caused by cleaning agents containing alcohol or ammonia.